FAQ
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Frequentily asked questions |
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Q: Where can we buy your product in U.S? |
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A: KHS Bicycle, J&B Import or direct purchase from our website |
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Q: Where will it be shipped from? |
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A: If destination is within US, it will be shipped from Torrance, California. All other countries will be shipped from South Korea. |
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Q: What is the cost for shipping? |
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A: Within U.S, it is approx $5, and $20 for all other countries |
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Q: What is the tax rate? |
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A: For California only, it is 8.75% |
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Q: Do you have distributors? |
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A: Yes, we do have distributors in US, Europe and S. Korea. For countries we do not have distributor can be directly purchased from our website. |
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Q: We would like to be exclusive distributor for your brand or product. |
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A: It requires the volume of order. Please contact us via email at info@soppariallianceprodigy.com for more information. |
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Q: We own a bike shop in U.S, do you have wholesale price? |
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A: Yes, please email us at info@soppariallianceprodigy.com for detail information. |
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Q: We own a bike shop outside of U.S. Are there any wholesale price? |
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A: Yes, we do. Please contact via email at info@soppariallianceprodigy.com. It will be shipped from South Korea. |
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Q: Do you have a distributor in Canada? |
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A: No, we do not. Please purchase directly from our website |
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Q: Do you ship worldwide? |
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A: Yes, we ship worldwide when purchased through our website. |
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Q: After a purchase, what would be the delivery time? |
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A: In case of U.S, it takes approximately 5 days via Fedex Ground. All others will be shipped via EMS(South Korea Postal Service) and it takes bout 3~6 days. |
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Q: Can bike safety light be installed in any bicycles? |
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A: No, diameter of Saddle pole should be less than 1.26inch(32mm). |
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Q: Does the light, not the bike lane lines, have a choice between the solid light or a blinking light? |
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A: Yes, it has Strobe functions for LED and Laser. |
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Q: What is the warranty of the product? |
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A: It will be upto 1 year for repair or replacement. It depends on condition of the product. If product is defect, customer needs to report within 7 days for replacement. |
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Q: There are some sellers selling your product such as Sportzoo on Amazon and they offer low pricing. Are those your products? |
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A: No, they post our images of product but it isn’t our product. Unauthorized seller of our product will not provide any services or warranty. Please check our XFIRE logo on the product. |
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